Back Market DE Review
Introduction
Back Market DE is the German branch of Back Market, a major marketplace for refurbished electronics operating in many European countries. The platform specializes in selling used or refurbished electronics—smartphones, laptops, tablets, audio devices, watches, and more—at significantly lower prices than new devices. Back Market DE aims to provide consumers with access to high-quality electronics while reducing e-waste and promoting more sustainable consumption.
Brand Mission
Back Market DE is committed to making refurbished electronics reliable, affordable, and attractive. Sustainability is emphasized through longer device lifespans and a lower environmental impact. At the same time, the company values good value for money, rigorous testing, transparency about product condition, and trustworthy customer service.
Refurbished smartphones from brands such as Apple, Samsung, and other major manufacturers. Buyers can select condition levels (e.g., “Excellent,” “Good,” or “Satisfactory”) based on their cosmetic condition and battery health.
Used laptops and tablets for work, study, and entertainment. Premium models (MacBooks, high-performance Windows laptops) and affordable models are available.
Refurbished headphones, earbuds, smartwatches, fitness trackers, and other accessories.
Highlights
German marketplace with local service and delivery.
Strong Trustpilot rating (approx. 4.6/5 from thousands of reviews).
Devices often arrive like new if purchased in top condition.
Good prices compared to new devices, sometimes with savings of up to 70%.
Free delivery in many cases; local delivery speed is often good.
Pros and Cons
Pros
Lower prices for high-quality devices; significant environmental benefits (less waste); good warranty (24 months) and return policy; many devices in excellent cosmetic condition; large selection of devices across all categories.
Cons
Quality varies depending on the refurbisher; cosmetic defects or battery failures are possible; customer support complaints in some warranty cases; return or refund processes can be slow; not always the latest models available.
Customer Reviews
Positive Feedback
Many German customers report that their devices arrive in excellent condition and match or nearly match the photos. Many reviews emphasize the good performance and reliability of the devices. The ease of ordering, local service (German-speaking, local shipping), and environmental friendliness are often praised. Delivery is often described as fast and reliable in many positive reviews.
Constructive Feedback
Some buyers have had negative experiences with warranty service – they claim that devices fail sooner than expected or that support responds slowly. Occasionally, the visual assessment is questioned (e.g., buyers who paid for “Excellent” ratings discover unexpected defects). Some report poorer battery performance than stated. Some buyers also complain that parts were replaced with third-party or non-original parts without clear communication.
FAQs
Is Back Market DE reputable and safe?
Yes. It’s a well-known marketplace in Germany with thousands of reviews and offers warranties and a return policy. While individual retailers vary, Back Market DE enjoys a good overall reputation.
What condition levels do they use?
They use condition ratings such as “Excellent,” “Good,” and “Satisfactory” to describe the appearance and battery condition.
How long is the warranty?
Many devices have a 24-month warranty.
Can I return a product if I'm not satisfied?
Yes, there’s usually a 30-day return policy.
Do refurbished devices perform well?
Performance is generally good, especially with higher-quality devices. However, battery life or appearance may not always match that of a new device. So always check the device’s advertised condition and reviews.
Are the devices genuine?
Most devices are genuine, but some buyers report that non-original or third-party parts were used in certain repairs. Transparency about the origin of the parts can sometimes be lacking.
Conclusion
Back Market DE offers a compelling offering for anyone in Germany and the surrounding area looking for affordable tech without having to buy a new device. Those who are okay with a refurbished device and understand the potential minor drawbacks (battery variations, visual wear) often find excellent value for money.
The 24-month warranty and return policy help minimize risk. However, it is very important to read the product description carefully: condition, battery health, and seller ratings are important. Customer service is generally good, although warranty claims sometimes fail.
For those who value price and durability and are looking for solid electronics at no extra cost, Back Market DE is one of the best options. Those looking for brand-new devices without compromise, immediate replacement service, or the highest level of visual perfection may still be better off buying a new device or from certified retailers.
