Back Market DE Review

Introduction

Back Market DE is the German branch of Back Market, a major marketplace for refurbished electronics operating in many European countries. The platform specializes in selling used or refurbished electronics—smartphones, laptops, tablets, audio devices, watches, and more—at significantly lower prices than new devices. Back Market DE aims to provide consumers with access to high-quality electronics while reducing e-waste and promoting more sustainable consumption.

Brand Mission

Back Market DE is committed to making refurbished electronics reliable, affordable, and attractive. Sustainability is emphasized through longer device lifespans and a lower environmental impact. At the same time, the company values ​​good value for money, rigorous testing, transparency about product condition, and trustworthy customer service.

Smartphones

Refurbished smartphones from brands such as Apple, Samsung, and other major manufacturers. Buyers can select condition levels (e.g., "Excellent," "Good," or "Satisfactory") based on their cosmetic condition and battery health.

Laptops & Tablets

Used laptops and tablets for work, study, and entertainment. Premium models (MacBooks, high-performance Windows laptops) and affordable models are available.

Audio & Wearables

Refurbished headphones, earbuds, smartwatches, fitness trackers, and other accessories.

Highlights

German marketplace with local service and delivery.

Strong Trustpilot rating (approx. 4.6/5 from thousands of reviews).

Devices often arrive like new if purchased in top condition.

Good prices compared to new devices, sometimes with savings of up to 70%.

Free delivery in many cases; local delivery speed is often good.

Pros and Cons

Pros

Lower prices for high-quality devices; significant environmental benefits (less waste); good warranty (24 months) and return policy; many devices in excellent cosmetic condition; large selection of devices across all categories.

Cons

Quality varies depending on the refurbisher; cosmetic defects or battery failures are possible; customer support complaints in some warranty cases; return or refund processes can be slow; not always the latest models available.

Customer Reviews

Positive Feedback

Many German customers report that their devices arrive in excellent condition and match or nearly match the photos. Many reviews emphasize the good performance and reliability of the devices. The ease of ordering, local service (German-speaking, local shipping), and environmental friendliness are often praised. Delivery is often described as fast and reliable in many positive reviews.

Constructive Feedback

Some buyers have had negative experiences with warranty service – they claim that devices fail sooner than expected or that support responds slowly. Occasionally, the visual assessment is questioned (e.g., buyers who paid for "Excellent" ratings discover unexpected defects). Some report poorer battery performance than stated. Some buyers also complain that parts were replaced with third-party or non-original parts without clear communication.