Back Market US Review
Introduction
Back Market is one of the leading online marketplaces for refurbished electronics, offering a sustainable alternative to buying new. Founded in France in 2014, the company is expanding globally and has a particularly strong presence in the US. The platform connects certified refurbishers with consumers, making it easier to purchase high-quality electronics at significantly reduced prices.
In a world where e-waste is a growing problem, Back Market positions itself as environmentally friendly and easy on the wallet. Its business model not only reduces e-waste but also offers consumers access to smartphones, laptops, tablets, and other devices at discounts of up to 70% compared to new prices.
Brand Mission
Back Market’s mission is to bring refurbished electronics into the mainstream through affordable, reliable, and environmentally conscious technology. The company’s values are:
Sustainability – reducing e-waste and extending product lifecycles.
Affordability – providing access to high-quality technology for more people.
Trust and transparency – we ensure that all sellers adhere to strict quality standards.
Circular economy – we promote reuse, repair, and recycling instead of repetitive consumption.
Back Market doesn’t just sell gadgets; it’s changing consumer buying habits.
Product overview
Smartphones are the most popular category at Back Market. Here you’ll find refurbished devices from Apple, Samsung, Google, and other major brands. iPhones are particularly popular, and are significantly more affordable than Apple’s own refurbished shop. Customers can choose between different condition levels (e.g., “Excellent,” “Good,” or “Satisfactory”) depending on their budget and aesthetic preferences.
The platform offers laptops from Apple (MacBooks), Dell, Lenovo, HP, Microsoft, and other manufacturers. These products are thoroughly tested and often feature improved storage. Desktop PCs and Chromebooks are also available and are aimed at both professionals and students.
iPads are another best-seller. They range from older generations at very affordable prices to newer models that are still significantly cheaper than brand-new retail versions. Android tablets are also available.
Highlights
Founded in 2014 in France; Now global with a strong presence in the US.
Specializing in refurbished electronics, helping to reduce e-waste.
Up to 70% off compared to buying new.
Extensive product range: smartphones, laptops, tablets, consoles, and home tech.
Every product is tested, certified, and sold with a warranty.
Back Market offers a 30-day money-back guarantee and a one-year warranty.
The platform ensures that sellers adhere to strict quality standards.
Pros and Cons
Pros
Huge savings on top-of-the-line electronics | Environmentally friendly and sustainable shopping | Wide product range across all tech categories | All devices tested and certified | 1-year warranty included | 30-day money-back guarantee | User-friendly website and rating system
Cons
Optical quality may vary depending on the device | Some buyers report slower shipping | Returns may take some time to process | Selection frequently changes depending on the refurbisher’s inventory | Not always the latest models available
Customer Reviews
Positive Feedback
Many customers highlight the significant savings compared to buying new, especially for iPhones and MacBooks. Buyers often note that devices arrive in better than expected condition, even if they are rated “fair” or “good.” The one-year warranty is a key selling point and provides peace of mind. Environmentally conscious buyers also appreciate supporting a company that reduces waste.
Constructive Feedback
Some buyers report devices with minor cosmetic defects that aren’t fully reflected in the descriptions. While the devices are functional, scratches or dents can be disappointing. Delivery delays have also been reported, especially for high-demand products. Some customers found the return process slower than expected, but most ultimately received a refund or replacement.
FAQs
Is Back Market safe?
Yes, it is a reputable and trustworthy platform. All sellers are verified, and devices are tested and certified.
What is the warranty?
All products have a minimum one-year warranty against functional defects.
What is the return policy?
Customers have 30 days to return products if they are dissatisfied and receive a refund.
Are Back Market products brand new?
No, they are refurbished—used devices that have been tested, repaired, and restored to working order.
How is the condition assessed?
Devices are sold in categories such as “Excellent,” “Good,” or “Satisfactory,” which primarily describe their cosmetic condition rather than their functionality.
Does Back Market only sell Apple products?
No. Although Apple products are very popular, Back Market also sells Samsung, Dell, Lenovo, Sony, Microsoft, and many other brands.
Final Verdict
Back Market US is an excellent choice for those looking to save money on electronics without compromising on quality or reliability. The platform makes refurbished tech mainstream, offering everything from smartphones and laptops to game consoles and household appliances. The company’s eco-conscious mission also appeals to buyers looking to reduce waste.
The biggest drawbacks are cosmetic defects and occasional delays in shipping or returns, but these are minor compared to the overall value. With warranties, money-back guarantees, and a wide range of products, Back Market US is one of the best platforms for buying refurbished tech on the market today.
